Help center
Find the answer. Keep the account moving.
Setup help, account questions, billing and support, all in one place.
Get help with
Pick a topic.
Each one opens a support request with the right topic, so it reaches the right person.
Start here
Getting started
Logging in, adding your team, your phone number and first steps.
CRM
Contacts & pipelines
Importing contacts, tags, smart lists and pipeline stages.
Inbox
Conversations
Texting, calling, email and connecting Facebook and Instagram.
Scheduling
Calendars & booking
Calendars, availability, booking forms and reminders.
Automation
Workflows & follow-up
Workflows that aren't firing, and building new ones.
Billing
Billing & usage
Your plan, usage charges and current usage rates.
Add-on
LiteBot
Answers, handoffs and updating what LiteBot knows.
Add-on
LiteBooker
Questions, pricing rules and where bookings go.
Security
Account & security
Users, permissions, logins and two-factor sign-in.
Quick answers
The questions
we hear most.
Where do I log in?
Log in at app.leadlite.io, or with the LeadLite mobile app.
Where can I see my usage charges?
In your LeadLite account, under billing settings. Current rates are on the usage rates page.
A calendar or integration stopped working. What should I send?
Open a support request with the calendar or tool name, what you expected, what happened, and a screenshot if you can.
A workflow isn't firing. What should I send?
Send the workflow name, the contact it should have run for, and when. That's usually enough for us to trace it.
Can someone just set this up for me?
Yes. Wizard Web Service does setup, custom workflows, training and ongoing management. The first consultation is free.
Still stuck?
Send us a support request.
We'll take it from there.
For sales questions, book a demo instead.